FAQ

TRB Bullion LTD accepts and issues Canadian dollars only.

Spot price refers to the current market price of a commodity, and precious metals directly follow their spot price (moving up and down throughout the day, such as a company's stock price). In order to purchase physical precious metals, investors pay a small premium above the metal's spot price. The premium reflects the costs of extracting, refining, and selling the physical bar or coin.

We only ship via reputable carriers; Canada Post, UPS, FedEx, and Purolator. Our shipping team will choose the carrier that best serves your area at their discretion.

Not to worry, we use discreet packaging. In other words, there is no mention of the company name or contents of the package on the label.

Orders are placed in the shipping queue after payment clears. Remember, some payment methods are subject to clearing times

E-Transfers  TRB Bullion Ltd accepts E-Transfers After placing your order, please follow the directions. Check with your bank for e-transfer daily limits.

Ensure that your order is in CAD currency and that your bank supports Interac e-Transfer. We do not accept other types of email money transfers.

After submitting your order, log in to your online banking. Click the link to send an Interac e-Transfer. Please send your Interac e-Transfer to the following email address: [email protected]

Please include your order number in the description when sending the Interac e-Transfer.

We are now set up for auto-deposit with most major banks. If your bank does not allow auto-deposits, please use the instructions below.

Use "What is the password" for the security question and enter your order # for the password. If you use a different password, contact us with the details.

Make payment for the 'Grand Total' on your order. If you reach your bank's transfer limit, you can increase your limit by contacting your bank, sending multiple payments, or using a different payment type.

Credit Cards (Online Orders Only) – TRB Bullion LTD accepts Visa, MasterCard, American Express, and Discover. 3 % Processing Fee Applies To Order

Cash  Local Orders Only (Winnipeg and surrounding areas)If cash purchases exceed $10,000 CAD, a large cash declaration form must be completed as per regulations of FINTRAC, the government agency that monitors Money Laundering and Terrorist Financing in Canada.

Bank Wires – TRB Bullion LTD accepts bank wires from any financial institution. Please contact us for further details on arranging for wire payments.

Warning! Account direct deposits or branch-to-branch transfers may be subject to a holding time of 60+ days before shipping. Your bank might suggest this instead of a wire transfer.

Google Pay

3 % Processing Fee Applies To Order

Bitcoin-Select Cryptocurrency at checkout.

1. You will be redirected after placing your order.
2. Please complete payment within the 15-minute window.

To ensure successful processing, please send the exact payment amount, including the miner or network fees.

Cryptocurrency payments may require a valid photo ID and matching address verification.

PayPal-After placing your order on the checkout page, you will be directed to PayPal to complete the payment. If you don’t have a PayPal account, you can checkout as a guest. 3 % Processing Fee Applies To Order

Cheque +Draft, Money Order

We accept CAD and USD cheques, drafts, and money orders originating only from Canadian or United States-based financial institutions.

Cheques, drafts, and money orders must be postmarked within three (3) business days and received by us within eight (8) business days after placing your order. Orders will ship shortly after the clearing period is complete. In very rare circumstances we may extend the clearing period at our discretion.

Mail your CAD or USD payment originating from Canada (4-6 business days clearing) to

TRB Investments LTD

37 Laurin St

Lorette MB R5K0R3

Orders are binding once placed and cannot be canceled. Before placing your order, please ensure you are committed to the transaction.

Our prices page displays the current rates, which are updated live to reflect current market conditions. Clients may call to place an order to buy and lock in a specific price and quantity or ordering online. When locking in a price, both parties agree to execute at the market price at the time the order is placed.

By locking in the price, clients agree to pay that price regardless of any changes to the price of the product thereafter. We will make arrangements for delivery, or transfer to storage. Clients must immediately make payments online via any of our acceptable payment methods.

Our prices page displays the current rates, which are updated live to reflect current market conditions. Clients may call to place an order to sell and lock in a specific price and quantity. By locking in the price, clients agree to sell at that price regardless of any changes to the price of the product thereafter.

For sell orders placed over the phone, clients must lock in the price and quantity and ship the product to TRB Bullion LTD. If necessary, TRB Bullion LTD can provide an expedited and insured shipping service to our location. Cost for this varies depending on the weight and value of the products sold. Please contact us for further details. Regardless of which method of delivery is chosen, items must arrive at TRB Bullion LTD within 3 business days from time of order.

Sorry, our payment gateway supports only one credit card per order.

There is no sales tax on pure gold, silver, or platinum. In particular, if the purity of the coin is greater than 0.995, then it is exempt from sales tax.

TRB Bullion LTD does provide and can arrange storage for their customers. For more information, click here.

We buy and sell Gold, Silver, Platinum

The price is set via the London gold fix that occurs twice a day in the London bullion market. There are 15 financial institutions that participate in the fixing, effectively balancing their gold positions between each other. The result produces a standardized gold price, hence “the fix”.

The spot price reflects the current price, per oz, of a gold or silver contract traded electronically over the counter in exchanges worldwide.

Gold and silver are considered hard assets because they are recognized, tangible stores of wealth that are easily transferred and transported.

The price of gold and silver is influenced by geopolitical events, global central bank policies, jewelry & industrial demand, and investor demand.

Demand for gold rises when there is financial uncertainty in the markets, geopolitical risk, and many other instances where there is a need for a tangible, recognized store of wealth.

Yes. All of our shipments are sent with full tracking and insurance to ensure safe delivery.

The condition of a bullion item will affect its value. While we recognize precious metals are easy to scratch, discounts will be made for items that exhibit large gauges, dents, or are bent out of shape. For this reason, we recommend keeping bullion items in their packaging and to store these in a safe and secure location.

Paper gold are assets that are derived from the value of physical gold and are a way to participate in the price action of gold without having to hold onto any physical assets. These instruments, such as gold ETFs, serve a different purpose than physical gold, as they are mainly used as instruments for trading price volatility as opposed to a physical store of wealth.

Gold and silver are generally purchased on a per oz (troy) basis. We offer a variety of sizes to help accommodate nearly any dollar amount.

TRB Bullion LTD . is one of Canada’s leading precious metals dealers.  TRB Bullion has a commitment to the quality of the bullion it sells, and the quality of service provided to our clients. As such, we strive to consistently offer some of the best pricing in the industry, fast turnaround time for shipping, and personalized service.

Premiums represent the added real cost above the spot price when purchasing a piece of bullion. They represent the cost of factors such as mining, refining, shipping, and economies of scale when purchasing a physical oz of a precious metal.

As with any asset, there are countless buyers and sellers that make up the market. The buy and sell prices represent the prices at which market buyers and sellers are ready to purchase or sell an asset. The difference between the buy and sell prices is generally known as “the spread” and represents the liquidity of an asset.

You can check the status of your order on your dashboard. Click here to access your dashboard.

Pending: We haven’t received your payment yet. Certain payment methods are subject to bank processing, and mailed payments are subject to courier delivery. We’ll send an email confirmation once payment is received.

Processing: We’ve received your payment; thank you. Your order will be placed in the queue to ship once the payment has cleared (remember, some payment methods require time to clear).

On Hold: There are a few reasons why your order might be placed on hold. We’ve included a few common reasons below:

• Did you pay by cheque? We may be waiting for your cheque to clear.
• Did you order a pre-sale item? We might still be waiting for the item to arrive at our facility. We’ll ship your entire order once pre-sale items have arrived.
• Did you ask us to hold or delay the shipment of your order?

If you require further assistance, please contact us at [email protected] or (431)800-4873.

Complete: We’ve prepared your order for shipment! You should be receiving an email with tracking information shortly, if not already. Please allow 1 business day for tracking information to activate.

Once orders are shipped, we provide a shipping confirmation with tracking information via email. You can also access tracking information on your dashboard.

As a bullion dealer, we are subject to a high level of attempted fraud. For this reason, we require an extended period for the bank to confirm the legitimacy of payments.